You have been temporarily locked out. Broadband works fine. 12h36 - edited If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. 3. Problem with your local router (e.g. Have a problem with your product or service? (Sorry, rhetorical question. Note: Apparently BT have now stopped providing the battery backup for FTTH installs, which means that in the event of a power cut your phone line will not work. try disconnecting every thing from your phone sockets then just plug the phone back in and check if the noise is still there and the dial tone is still there also check any sky boxes you may have are disconnected from the phone line, I have now moved your post to the speed and connection board as it is more appropriate, just reading back on your first post yes broadband can still work with a faulty voice service though with a reduced speed also the softphone /broadband talk service would have been automatically canceled with an infinity order as the services are not compatible, unfortunately it may not be possible to get the softphone back i am afraid once they are ceased now they cannot be recovered there have been many forum posts on the subject even a simple recontract or replacement hub will now cease the service, Announcements, Guides & Community Updates. ‎21-09-2013 Trouble with these things, is that talking to BT is always a bit of a hit and miss affair. I've swapped out the ADSL filter (using another ADSL filter that I had from BT) and that doesn't solve the problem. Oh well. Call your number from another phone. If that doesn't work The fastest way to solve this kind of problem is to contact the company you get your phone or broadband from. Users who live in areas where fibre broadband isn’t available will have alternative means to speed up, with BT promising these customers access to 4G, 5G or full fibre broadband instead. Fibre speeds. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. If you have these Business Phone Line products as part of a bundle then any compensation payable will be calculated on the overall bundle monthly rental. Use our troubleshooter if you’re experiencing slow speed after this time. Your broadband speed can vary for the first 10 days after connection as your line adjusts. We'll always offer the best available speed on your line. If it was the wiring into the house or the wall socket then surely the phone wouldn't ring at all, and my broadband would be down? customer service terrible. The installers said it would take an hour for the phone to start working. They can't sort this out until Monday, which is a bit of a pain since this is just the time when a softphone comes in very handy. And to save time and effort as well as money, we offer one contract, one bill, and your own personal online account to keep everything in one place. When I did an online chat thing with BT they said that I asked for the softphone to be disconnected yesterday, which is odd because I never even mentioned the softphone to them, let alone asked for it to be disconnected, and I have the transcript of our chat to prove it! Broadband Extras. If integrated wiring was not done, you can connect one phone to the Optical Network Terminal (ONT). Monday, November 9, 2020 4:11 PM; 11 comments; The moans about paying line rental by those who don't use their landline have been a constant for some years and BT now appears to have launched FTTP options without a landline phone.Alas there are no big savings, in fact with BT the costs appear to be the same or … This is how life was back then. BT Virus Protect BT are saying that the fault's somewhere on my premises, but I can't think what it might be. Check the progress of your mobile repair. Have you tried switching this to see if your old copper line still works, as a stop gap. This really leaves only two possibilities: 1. A new line needs to be installed. Thanks for your reply John - my wall socket's the old design, which doesn't have a test socket. 23h11. Fibre cables run from the exchange to the cabinet on your street, which then connects to your home via the old copper phone line. Activation date passed, Broadband not activated but phone line working. ‎21-09-2013 I have changed the leads dsl, phone and ethernet cable but all to no avail. (Make sure you try less obvious places, like under the stairs.) If caller display still isn’t working after following these steps and trying it with a different phone… on I got fibre connected yesterday and the phone is still not working. ), on BT Fibre speeds referred to are download speeds; speeds affected by various factors including distance from the cabinet, time of day and internal home wiring. Voice BT One Phone BT Cloud Work Smart Messaging. Fibre-to-the-cabinet (FTTC) is the most common set-up for fibre broadband. You've come to the right place. But fibre to the cabinet isn’t a walk in the park either.” He’s not lying. If I pick the phone up, I can hear lots of static and a faint ringing tone. We’re currently making network improvements and this may cause temporary disruption to services. It is not any cheaper than having an copper phone line and FTTP on fibre ( 50p a month less or so). BT (British Telecom) Outage Is BT (British Telecom) having an outage right now? ‎21-09-2013 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Also, the broadband's working - it was flaky a few hours ago, but it's fine now. Broadband not working? And I've already ruled out the ADSL filter and checked that both phones are working. This is because it owns and operates its own fibre network that's entirely separate from BT's Openreach infrastructure, so it can bring a broadband connection to your home directly - completely eliminating the need for a landline. Tangled and coiled cables can also affect speeds. See if there's a BT logo on the front of the socket box. First of all, see whether you can find any phone sockets in your home. Choose your product and log in to our troubleshooter to report your problem. And if you're signing up to a broadband or phone package, you can often get it … Microfilters:Microfilters look like little white boxes and split the phone and broadband signals so that the… Virgin Media broadband. Please try after 15 minutes. Re: BT Infinity FTTP phone not working Your new master socket should have a switch to switch between your fibre phone line and your old copper line. But you need to report a line fault to get the FVA line fixed. Thanks again, John, for your help. Just got an email saying that my softphone's been disconnected (it was working this morning but now the phone light's gone out on the BT hub and the line's not working). The main pitfall to avoid is to make sure that the settings are completed before plugging it into the line, as detailed in the guide here - ... That certainly applies to some products, but not to BT Hubs! 20h31. No caller number displays on the phone (it usually does). Now I know what I need to ask for when I call them on Monday - just cancel the BT Infinity (which I never ordered) and get the softphone back. Find out more British Telecom – My Old Job I Loved BT Mobile operates as a MVNO using the EE network. The phone previously worked when connected to the old modem/hub we had before fibre was installed. I have searched for a fault in my area but all reported okay. BT as your provider, not having Fibre on our street and receiving 1.2 mbps as our download speed Bad service, bad provider 2020-12-14 22:43:08 @NormanHoleSays Also, Windows won't let me delete the BT devices I've connected to in the past, I tried to uninstall those devices in the Device Manager, didn't change anything. My main socket is an old one, without the test socket, so I can't try that. 17h37, on Simple changes around your home can sometimes affect the speed of your broadband connection. Obviously this is not the case. I've plugged both phones direct into the BT main socket and no joy there either. Fix problems with your phone Before you start: Check Service Status for any planned outages or known problems where you live. Only BT Consumer offer FVA and then only on certain exchanges. However, if your phone is a wireless DECT handset that requires a separate power supply, then in a power cut you wouldn’t have been able to use your phone anyway. wifi interference; software bug causing it to lock up) 2. If you experience this, please wait 15 minutes and then restart your hub. ‎22-09-2013 Don't worry if your property doesn't have a phone line, needs a fibre line installed, or needs a Virgin Media cable connected - getting this sorted is quicker and less painful than you think. Who ARE these people! Check you're good to go Once everything is set up, we’ll demonstrate that your Fibre service is working and run a speed test. 23h16. try disconnecting every thing from your phone sockets then just plug the phone back in and check if the noise is still there and the dial tone is still there also check any sky boxes you may have are disconnected from the phone line. Please enter the phone number you’re having a problem with If the problem can’t be fixed online you'll be able to arrange an engineer visit. Your fibre home phone service should now be up and running. These can include: Putting in a telephone extension lead or changing your wiring. If the problem can’t be fixed online you'll be able to arrange an engineer visit. Report your problem and we’ll identify the cause and quickly find a solution to get you back up and running. No Sky boxes or anything like that. This would be installed by your Local Fibre Company. Phone Line not working since switching from Sky to BT. Go to solution. Fixed price guarantee. We have no mobile signal here. We'll make sure any devices you had connected before still work. I've checked both of my telephones, by plugging them into the back of my BT hub and using them with the internet telephone line, and they're both fine. If it remains solid green, then the fibre is working fine. Virgin Media (www.virginmedia.com) is the only major, widely available provider in the UK which offers broadband that doesn't need a phone line.. The problem doesn't seem to be with any of my equipment, as I've swapped the ADSL filters, tested both phones on the internet telephone line, and plugged both phones straight into the main socket. ‎20-09-2013 Myself and my team cover the whole of the UK. BT should have clearly stated that Call Protect features dont work on Fibre only phones, instead of customers finding out the hardway. Get our best priced Superfast business fibre broadband in bundles with a phone line. If caller display’s now working, there’s no problem with the line itself, but your original phone isn’t working properly. ‎21-09-2013 If your line won't support our top speed, we'll offer the best speed available. Now, check you're connected to your Sky Broadband and try browsing the web. Get our superfast unlimited fibre broadband. I thought fibre broadband runs through the same phone line connector on the wall as regular broadband, and even though I'm not purchasing the TV package, I also have the cable screw connector next to the TV aerial outlet anyway, so what needs to be changed? You have had too many unsuccessful attempts to login. I was just about to sign up for fibre broadband and phone and it's saying I have to have an engineer come round to change a box on the wall. You can order a fibre landline with Spark. BT Openreach – What a great place to work! In 1987 I began a career as a British Telecom Engineer. Order a fibre … Just get an engaged dial tone when ringing in or out. If you have to use an extension lead, use a new, high quality cable with the shortest possible length. Before the outgoing call facility was removed, I did try phoning the fibre team but was disconnected twice after a 90 minute wait. Hi, I have no internet at all, the router is showing a red light. This is the kind of fibre broadband you'll generally get from Openreach-based providers, including BT, Sky, TalkTalk, Plusnet, Vodafone, and EE. Please contact the company that sends you your bill. Check the progress of your reported problem. I was struggling to see the logic behind any of this, but that makes sense, thanks John. 0h08. ‎21-09-2013 Aha! It has no special advantages over VOIP, indeed it is more expensive to use as the rates charged are the standard BT … Worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Fibre broadband & phone. Last Updated 2 minutes ago: BT (British Telecom) offers broadband internet, home phone and television service. 14h06. Unhappy with Openreach work? 1 Rating. I've plugged both phones direct into the main socket and no joy. ‎21-09-2013 on Highlighted. I think I'm out of options now, so I'll have to call the engineers and hope they don't charge me! Took a look online at my account and I find that an order (again dated today, and which I didn't ask for) has been made for BT Infinity. VoIP simply adds another layer of 'this has to be working' to get a working phone line. So all you can do is get a replacement one. Problem with your ISP’s backhaul or transit – not normally a problem with BT. Phone line; Email; BT Cloud Voice We’ll start by running some tests on your BT Business phone line. If anyone's got any ideas about what else I can try they'd be appreciated. Internet connections are available through ADSL or BT Infinity branded fibre technology. on I have no working phone line (and have not had for 10 days now), although the broadband works. ', Not sure where this post belongs. Before you start: Check first if there are any temporary network problems in your area that may be affecting your service - Check Service Status. You’ll also enjoy complete peace of mind, courtesy of our fixed price guarantee. Why they have the options displayed on their website to activate Call Protect Features when they know they dont work is crazy, they need to clearly state on their website that these features Do Not Work on Fibre only systems where no copper lines are supplied. Re: Broadband working, phone not working. Choose your product and log in to our troubleshooter to report your problem. I wonder if there's a board for 'Slowly being driven to distraction by the drip - drip - drip of incompetence'. 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