Availability is limited at the moment. BT offers two ultrafast packages: Ultrafast Fibre 100 and Ultrafast Fibre 250. 19h03. 1 0 obj Both will get you a fibre broadband service with speeds much faster than the UK average, as well as a speed guarantee that means you’ll get money back if you don’t achieve them. Does the fibre come directly into my house into the ONT? ... BT broadband installation. ‎14-03-2019 Discover whether you can get BT's superfast fibre in your area, with our handy broadband availability checker. The ONT enables you to get our fibre broadband and phone services and connects to your BT Smart Hub. AFAIK Ultrafast is BT branding and Superfast is Virgin Media. Openreach would have informed all their customers. 19h34 x��][�۶�~w���R�)M\I椦��K6[I�g�}H�A�5m�c���7�g�� I j(@���D3�5n�_7`��m���y�ӫ���.n^�,��铪�࿦�IQ�%�E�I��b�z����V�? endobj Their full fibre packages are: Full Fibre 100 (152Mb) Full Fibre 300 Received email that router will be delivered on 18th as expected. As there is not much information about the real life installation of BT Ultrafast, I've started this diary to record the whole process for other people's information.We have always had slow broadband due to distance from the cabinet, but at the start of the year Openreach installed an FTTP splitter on a nearby pole but didnt tell anyone. What we provide. 0 Ratings Welcome to BT though and also the forum. 3 0 obj 0 Ratings ‎06-03-2019 ‎20-03-2019 }LMI�|Bg�)��H����t��BM�z�����9�%c�Mv� Check you're good to go Drills hole thru wall about 10mm diameter, and fits cabinet inside the cupboard. We … Was offered a much improved plan at a lower cost. BT Wholesale screensnap below. The BT Ultrafast 1 Q3 20/21 Offer (“Offer”) will be available to customers 07th December 2020 to 13th December 2020 to customers who fulfil the eligibility criteria set out in Paragraphs 3 and 4 below. Sky Broadband Ultrafast Speed Guarantee: If after the first 14 days after activation, your broadband throughput line speed drops below the guaranteed minimum download speed (100Mbs for Sky Broadband Ultrafast), for 3 consecutive days or more, you can claim money back. A connection using both fibre and copper (FTTC) can reach speeds of up to about 66Mbps. Compare BT broadband. They use different cabling so quite possible to have one but not the other. 14h41, March 7th:Received new SIM in post. New wiring is a lot neater than the old wiring.Engineer connects everything up and has connection but no service. BT Broadband and TV Installation service terms. Friendly guy, told him where I wanted the cable to go and the modem to be fitted, all fine.Later on logged on to BT website to view order - got error:Some internal error occurred. Compare deals on ultrafast broadband packages and speedy fibre optic broadband, from Virgin Media, BT, and more. If you have Virgin cable to your house you should have access to at least 500mb and Virgin are upgrading to 1gb at the moment, no new cable to the house needed. 16h54. For more information and help finding out what broadband speed you need, read our guide. ‎07-03-2019 BT's customers, meanwhile, will receive either an original BT Smart Hub (if they opt for Superfast Fibre broadband) or the next-gen Smart Hub 2 (if they buy or upgrade to Superfast Fibre with Complete Wi-Fi or Ultrafast Fibre Plus). The slower of the two Broadband Ultrafast packages costs £39 a month, with the faster package starting at £49 a month. With Full Fibre installation we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 23 0 R 24 0 R 25 0 R] /MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The Smart Hub 2 is also available to buy for £100 + £9.99 P&P. Error while fetching your account details. Contact them, but seem confused as they deal with line faults, so they contact Technical team and come back to say no problems found. BT Ultrafast 2 raises the download speed to a maximum 314Mbits/sec and promises uploads of up to 50Mbits/sec. Ultrafast Fibre broadband: Get our Stay Fast Guarantee up to 150Mb With our new fibre … ‎19-03-2019 ‎19-03-2019 - edited BT offer G.fast services for their Fibre 100 and Fibre 250 packages which offer average speeds of 145Mb and 250Mb respectively. ����*Z�Ĩ���_q�i��������"e����J`���n�Q��3�ڲu��w��#�:z:�>IQ: ��$Bq5��Z%����w��Gk �}�qږ�3�_�L��R��V���J��iS�!��1��}�U3XB�����Ez#��ﳎ�Z|g�*4���2��֗d�L�R��d�t.,�m���H:d�T:�� iJ�-�䰂��L��>��eG�%D-ԧ]�>+��&�3�݁�պ��,ﭲ�|V�c�pج? Terms and Conditions that apply 2. March 16th:Get call from Complaints, who give me number for Technical Team. '����\�n��~W�Or~����US�&=�%ε�9�ݫտ 4x�^ ^�$(�Q�W�1��V��%S��p�S���//�b`I�4K�|ʝhp%��F\���4����^�ڴF�MʳƉ��(U*�=w}ƺ����*=�*T>�`����F�r�ԅ��f�]��A�(U�S*��gN/�$���"�I�i�ytˋT4��H�-?�,��"�W�%� Qū*�Ú\�� 16h37. Don’t forget to claim back that termination cost if you eligible up to £300. Went to website to activate, but got error:Sorry, but something's gone wrong. We are offering ultrafast fibre broadband to businesses throughout the UK now. Re: BT Ultrafast Installation diary Just a heads up, your online BT account always "breaks", using the word breaks lightly, when you order something new. BT Devices From deploying cables to buried copper: Discover how fibre broadband gets into your home Discover more about the work the engineers and installers do helping millions of … Engineer has to wait for another engineer with a hoist to instal the new cable into the splitter on the pole and bring it across to the house. Thanks XRaySpeX. Talk Talk being one of them. We will: a. install and connect your BT Hub and connect a device to the BT Broadband service; b. demonstrate a working product and test your Wi-Fi signal; c. connect any additional kit for other BT … I don't think there's any chance Sky would do so: they may well not even hold stocks. ��BAǨ-��ӽ���8�A ���H���1�Q�ܭ`R�VXٯ��4 ��g���w�J�$S����]�-�����,(�o�{P�$��k��;��0R��������uJ�e��s}S>B�-J� [�ܫ On average, installation of BT Broadband or BT Superfast Fibre takes about two weeks. Find out all about the pros and cons of ultrafast broadband, as well as how to find the lowest prices. I am moving soon to a house where the BT DSL CHECKER says Single Dwelling Unit Residential OH Feed with no anticipated issues. It was only after being annoyed by TalkTalk trying to charge £4 a month for freeview that I went on the broadband checker and found that BT Ultrafast was available.After pondering for a while I was finally tempted by the latest offers, so on March 5th after 13 years with TalkTalk, I ordered BT Ultrafast 1, with rewards of a £130 card, free tech up to £179, and another £50 card for ordering a SIM.The online ordering process allows you to select an installation date for cabling in the fibre optic modem so I've chosen March 19th.I then got emails confirming the order with dates of March 6th for SIM delivery and March 18th for Router delivery.I also got an email from TalkTalk notifying the contract termination cost.I've cleared ivy from the front of the house to allow the new overhead cable to go through the wall as the existing copper cable goes through a window frame. Now it might be a coincidence but after this my online account finally started working.The whole installation took about 5 hours. Ultrafast is defined as a speed greater than 100Mbps. O �m l� BT Ultrafast broadband deals. endobj ‎08-03-2019 BT has today quietly revealed how much they’ll charge new customers who pick a package from their refreshed range of “Full Fibre” ultrafast broadband plans, which includes a “gigabit” class top tier that offers average download speeds of 900Mbps+ (uploads of 73Mbps). on Eh?Receive new Smart Hub router in the post. ‎06-03-2019 I'm about a mile from the nearest cabinet and so I think G.Fast isn't possible? Launching across the UK, Ultrafast offers download speeds up to 314Mbps and 4G Assure. Naturally, I signed up. %PDF-1.7 There are two different Ultrafast tariffs: BT Ultrafast 1 gives you downloads of up to 152Mbits/sec and uploads of up to 30Mbits/sec for £55 per month, with a £60 installation fee (a BT engineer needs to check if your home wiring is up to the job). You have to wait 14 days after activation, before you can claim the reward card for the broadband, and 30 days for the mobile one. BT offered a 160Mbs/20Mbs FTTP connection for £35 with free installation. So I contacted Live Chat would didnt know so passed me on to Value Team who didnt know but spoke to a supervisor who said yes - have to wait 14 days. Tell them that BT has already acknowledged there is a problem, so they agree to forward the problem to Technical team. ‎06-03-2019 So I suggested that BT should update its website to make ths clear. As BT own Openreach, every expansion of the Openreach G.fast and FTTP networks means more BT customers can access ultrafast broadband services. What exactly is an ONT? Re: BT Ultrafast Installation diary You have to wait 14 days after activation, before you can claim the reward card for the broadband, and 30 days for the mobile one. BT offers Full Fibre broadband with download speeds of up to 910Mbps and upload speeds of up to 110Mbps. Please try agian[sic] later. <> endobj Currently available in around 3 million UK homes, it’s possible to get average download speeds of up to 910Mbps. This is for an 18-month contract and comes with set … 16h56, March 8th:Old mobile number successfully transferred.Openreach engineer turned up to do site survey. I also got an email from TalkTalk notifying the contract termination cost. http://home.bt.com/-nbsp/switching-to-bt-broadband-has-never-been-easier-11363926763644, on ^��MQ�<8���̯�l? I'll add that experience to the diary when it occurs. Engineer didnt want any refreshments.The sync speed is 1000Mbs down / 1000Mbs upThe tested speed to hub is 127Mbs down / 31Mbs up with ping 10ms.For signing up to BT I should get:- broadband reward card that can be claimed when broadband activated- mobile reward card that can be claimed 30 days after SIMs activated- choice of free tech for which I will receive an email after 14 days.So I went on to my newly working online account to claim my broadband reward card but it says I dont have one.Oh well, Complaints are suppposed to ring me tomorrow so I'll ask them. That’s a lot of extra speed for not a huge sum of money – and when you work from home and are reliant on broadband any increase in speed, especially upload speed, can make a huge difference. Thanks a lot - I wasn't aware of that - only £20 but better than a poke in the eye. Then on activation date it will return to normal. 1. 2 0 obj 17h42. on A further 81 new locations have today (November 2018 update) been confirmed as the next to benefit from Openreach’s roll-out of 330Mbps capable hybrid fibre G.fast “ultrafast broadband” ISP technology, which aims to cover 5.7 million UK homes and businesses by the end of 2020 (March 2021 financial year).. 16h11. 16h27. Contacted BT Live Chat who did the activation for me, but couldn't quite grasp that it wasn't because I didn't know how to do it myself - the website wouldn't let me.Contacted Vodafone to cancel current contract and get a PAC number. My online account has still not been fixed, so had to call Live Chat to activate and port SIMs which was straightforward. Hospitals, clinics, doctors’ surgeries, schools, youth centres, libraries and council buildings will all benefit from the full … on Ultrafast from BT is business fibre broadband with extra oomph. Work has started on a new £2.2million ultrafast fibre broadband network in Plymouth and South West Devon. The cable is a twinned fibre optic (the larger part) and 2 wire phone (the smaller part).My existing phone line went thru a window frame so I asked if he could get rid of it and take both parts of the new cable thru the wall into the cupboard and fit a new master phone socket which he did. on Turns out that the modem serial number was not recognised for my BT account so had to be input manually. 12h14. (Order date: 30 August 2013) Installation of FTTP 9 years experience on that one. ��_o��"��6�,����ԭ^$5g��J�Z �k�?^WL�N�A�*Z3��Э\Y=6;�c�͕��O�K�Ls���7g5�;��2_�榟�Ty{��>���l <>/Metadata 214 0 R/ViewerPreferences 215 0 R>> on 19h35. I had got the impression that for an ISP Ultrafast offering that would normally be provided as G.Fast, if over a certain distance and with fibre available, Openreach would connect FTTP for the same ISP product? The cabinet contains the modem (Huawei EchoLife) and a battery back up unit with 4 AA rechargeables. Also told that because BT Mobile use EE, that BT Mobile data users are traffic managed as EE customers get priority - its like only being able to use one lane of a five lane motorway.When PAC code received, returned to BT website to transfer number, and got same error as before, so back to BT Live Chat to sort it.My number should transfer on March 8th.Also received an email confirming that I will be able to choose a free tech, but no mention of reward cards yet. 14 days for the free tech. Earlier this year, communications giant BT was awarded the contract to install the fibre broadband network across 131 buildings in Plymouth and South West Devon. BT Ultrafast Fibre Plus just £49.99 a month. Confirmed that order was still valid.Need to wait till Monday 11th to see if it has been fixed. FTTP is available and a new ONT may be ordered I will probably go with BT and get ultrafast 250 What should I expect for the installation? You must be within your minimum term and can claim twice within it. )��� ?����_��.���j�^h�W{�w���X��~N�x�k�]|R�l_�ow c�P���ǹ������tb~;���밦d'�Gǻg�c��. BT’s Ultrafast broadband supports both the hybrid fibre G.fast … Announcements, Guides & Community Updates. For ultrafast or hyperfast upload speeds you need a symmetric broadband connection where your upload speed is as fast as your download speed. Unfortunately Talk Talk don't offer FTTP ATM. As my account has not been fixed I have raised a formal complaint. Ultrafast broadband is the future of the internet, delivering speeds up to 330Mbps. We use necessary cookies to make our site work. March 19thCheck if online account has been fixed - no.Openreach engineer arrives for installation. Goes back to the van to spend half an hour talking to BT. %���� }r����oHAHY�����'P�*H!Y�H^� -��x�Y���]]|ک��O�[c~���B�q)����g7���Q��קO^�����IajQJz ʀпϊ�xMY������h�x,9^KJz��lYl����ͪy={>���\B���`� e%�!�_��1վ���jN�l]{^S����u���u�� <> on Sorry, something's gone wrong and we can't access your order. stream Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. With the UK's self-isolating measures in place, many services have been restricted or paused until things return to normal. Find out about new Ultrafast Fibre from BT - the first and only fibre broadband with a 100 mbps speed guarantee. Decided to upgrade to family SIMs as good value. We'd also like to set optional analytics cookies to help us improve it and provide services like live chat support, and targeting cookies to show you content think you would be interested in. on For mobile, you’ll need to wait 30 days after you’ve activated your SIM – or 30 days after you’ve received your phone for handset plans. v�VC��m�W2�-�����n�9%J�5��Ʒ`u]�~��U�SA�^Lz���];��wd���:Uc�䪼�JQ��9G�z��-��jpwŭ]��潚y���NQE�Sw;�5=kn���=b�蕈�(X��Zhb�\��l}2. ‎06-03-2019 14 days for the free tech. In the UK, BT now offers full fibre broadband with prices starting from £39.99/month. Monday, September 3, 2018 9:04 AM; 0 comments; For those in areas where G.fast or FTTP (full fibre) is available then the latest offer from BT on its Ultrafast Fibre Plus service may be worth considering.. Ultrafast Fibre Plus with an average download speed of 145 Mbps and a speed guarantee of at least 100 Mbps is just £49.99/m for the 18 … Contacted Live Chat who weren't able to fix, so asked me to ring Order Team.On phone for nearly two hours - helpful advisor who tried everything he could to fix problem, but finally had to pass it on to technical team. ‎19-03-2019 For ultrafast fibre, Virgin Media’s 152Mb broadband has only 12Mb upload speed, Direct Save's IFNL FTTH has a maximum upload speed of 30Mb, while BT Superfast Fibre 4 still only has up to 20Mb upload speed. Show him where I want drop cable to go down wall and thru wall into a cupboard. BT Q3 20/21 Offer – Ultrafast 1 Bundle 1. on The good news is that they’re surprisingly cheap. Just pop in your postcode online today. I based my understanding on BT website https://www.bt.com/manage/bt-reward-card/ which states: You can claim once your broadband is up and running. Best Ultrafast Broadband Deals in February 2020: Cable, Fibre, G.fast The best deals on ultrafast broadband services from BT, Virgin Media, Hyperoptic, and more. 4 0 obj Even if you were to source and fit such a socket yourself (which would be borderline illegal, and definitely something Openreach wouldn't sanction), the Ultrafast installation process is likely to require testing and sign-offs you wouldn't be able to provide. Discover deals in your area and get the best possible download speeds. )=���b:.�Y� ��T����%t"�YCI�e�'��. Where available, BT Ultrafast will give you an upload speed of 10Mbps. Cookies on BT.com. image copyright Getty Images. , and fits cabinet inside the cupboard 4 AA rechargeables ca n't your..., and fits cabinet inside the cupboard new SIM in post offers download speeds of 145Mb and 250Mb respectively s! Cost if you eligible up to do site survey BT now offers Full broadband... With free installation an hour talking to BT March 16th: get from... 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Of that - only £20 but better than a poke in the UK, BT ultrafast broadband the. To BT hyperfast upload speeds you need, read our guide my house into ONT... Set … Thanks XRaySpeX a 100 mbps speed guarantee offered a much improved plan at a cost. ) and a battery back up Unit with 4 AA rechargeables confirmed that order was valid.Need...