No callback is received. What size bike should I buy? The Cannondale CAAD13 Ultegra Disc features a Shimano Ultegra based drivetrain, Ultegra hydraulic disc brakes and Fulcrum Racing 600 DB wheels as upgrades over the CAAD13 105 Disc. I receive a phonecall from Phil at Evans W&R, who says that CSG needs to examine the bike. He says he will look into my claim and get back to me. I explain my experience thus far and he says he will ensure that my claim is progressed. I own another Cannondale bike:  a 2007 Synapse Veloce, also bought from Evans Cycles. Rails are typically about 6mm in diameter. Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Cannondale bicycles are warrantied against manufacturing defects in materials or workmanship. THE CONSUMER MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. THIS LIMITED WARRANTY GIVES THE CONSUMER SPECIFIC LEGAL RIGHTS. CannondaleSpares.com is part of Revel Outdoors, a specialist Cannondale dealer based in Suffolk, UK. Due to product evolution and obsolescence (such as products that have been discontinued or are no longer kept in stock), some frames or components may not be available for older models. My Cannondale Ultegra DI2 Road Bike is 6 months old,I did not use it over winter so have ridden some 300 miles on it. THE REMEDIES STATED ABOVE ARE THE EXCLUSIVE REMEDIES UNDER THIS WARRANTY. New for 2020, Cannondale's CAAD13 is the latest development in Cannondale's long history of high performance aluminium road bikes. I understand that it is "standard" among major manufacturers to not cover labor on warranty replacements, but I really think Cannondale should make an exception in my case. This limited warranty applies only to bicycles purchased in assembled and adjusted condition from Authorized Cannondale Retailers. Here’s where to look: Cannondale bikes will display the serial number on the underside of the frame. At Cannondale, we strongly believe that your local bike shop should be the hub for your everyday bicycling needs. With Cannondale, for example, most frames are warrantied "for the lifetime of the original owner" but "frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles" (covering extreme jumping or downhill grades on rough trails at speeds in … Cannondale Branded Components: One year from original retail purchase. I am asked to provide photos of the bike, the damage, and proof of purchase, as they have not been able to locate my order on their system. ... How many years old is the frame? Evans Cycles Crouch End phone me and read out CSG's report to me. This limited warranty applies only to the original owner of the bicycle and is not transferable to subsequent owners. Extremely old Cannondale lifetime warranty My aging father has finally killed his 1987 Cannondale 2.8 frame- luckily he didn't break the fork on a downhill or something but the bike has tens of thousands of miles on it and although it has been maintained very well … Cannondale stands behind all of its products. This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper assembly, lack of proper maintenance according to the owner’s manual, alteration, modification, installation of incompatible parts, corrosion, an accident or other abnormal, excessive, or improper use. How can I register my bike? Let's take the good with the bad and hope that Cannondale's warranty policies favor the client. Every bicycle has a useful product lifespan. During the duration of this limited warranty, Cannondale will either repair any defective frame or component, or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available. PLEASE REFER TO THE DOCUMENTS INCLUDED WITH YOUR BICYCLE FOR POSSIBLE FURTHER RESTRICTIONS. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. Frames, excluding those listed below: Lifetime of the original owner. The bicycle must be in an assembled, reasonably clean and sanitary condition and accompanied by the original, dated sales receipt for the bicycle (be sure to keep your receipt in a safe place!). SOME STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Cannondale bicycles are warrantied against manufacturing defects in materials or workmanship. Whilst it didn't initially look promising (Cannondale Uk were under no obligation to sort it given it was bought oversees) both the LBS, Cannondale Uk and Cannondale HK worked it out and replaced the frame under warranty in the end. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES, DAMAGES TO OTHER PROPERTY, OR ANY PUNITIVE DAMAGES. I don't mean profit from the defect but not put the client in a less desirable position. In these cases, Cannondale may elect to provide a replacement that it determines to be the most nearly comparable model, but sourcing and paying for components is the responsibility of the bicycle owner. Cannondale will repair or replace any products found to be defective within the normal scope of use with the same or most nearly comparable model or component then available. This is on page 102 of the Cannondale owners manual: UsING BICyCLe TRAINeRs Potential Damage CAUTION Improperly mounting a bike in a trainer, or using one that is not compatible with your particular bike frame can cause serious damage. . This is a description of my experience claiming for a replacement bicycle frame through Evans Cycles under Cannondale's Lifetime Warranty, which is provided to the original owner of every bike they sell. I am told that it may take some time, as things slow down during the Christmas period. How do I get warranty service? Rear shock mounting hardware and main seals. I receive the following response: The guy at the supplier who I passed the images on to has informed me that he has forwarded them on to the Cannondale claims team and he said he would get back to me once he hears something. a 500mm-diameter aluminium-alloy tube. THIS IS THE ONLY WARRANTY MADE BY CANNONDALE ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. For any warranty claim to be considered, the bicycle must be brought in to an Authorized Cannondale Retailer on the same continent on which the bicycle was purchased. I have only ever ridden the bike with the seatpost in one position, which is the one it was set at when I gave the frame to them, and it was well inside the specified insertion zone. There are a wide variety of situations a rider can find themselves in that can result in non-warranty damage to their bike. In the absence of the Capo, I had been riding it to work and back. Apparel and Accessories Warranty I'm confused as to why they need wheels, a chain and other componentry on the frame in order to examine a crack to the top-tube, but agree to it. Named after the Cannondale team's favourite dirt road loop, the Topstone is a range of all-out gravel bikes.Featuring big tyre clearance, a confident rider position and sporty handling, you're ready for adventure on this capable and versatile gravel rig. article .paragraph-with-title { width: auto; }. Some items that typically exhibit damage from normal wear and tear include: Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure is not covered by this limited warranty. I assume both frames have broken within the first frames’ warranty period? This limited warranty is not meant to suggest or imply that the frame or components can never be broken or will last forever. The supplier for Cannondale in the UK is a company called Cycling Sports Group (CSG). Damage from normal wear and tear is not covered. Get FREE SHIPPING with $50 minimum purchase. Shop for Cannondale at REI. CANNONDALE Jekyll Carbon Team 27.5 ex demo *Clearance Product 2015 Pricing. The terms of this limited warranty are described below. The warranty only applies to bikes purchased in and assembled by authorised Cannondale retailers. No callback is received. How do I get warranty service? Registration & Warranty Information How can I register my bike? I e-mail Evans W&R to enquire about progress. This website uses cookies for analytics, personalization, and advertising. What Can My Local Cannondale Dealer Do To Help? No response by late afternoon. This kind of damage is not covered by the Cannondale Limited Warranty. Cannondale Topstone. How do I use the ebikemotion X35 system? This limited warranty covers manufacturing defects that occur within the normal lifespan and use of the product. C. 2015 SS6 Evo HM - Sram Red/Force 2012 Slice 5 - … The bicycle's serial number can also be found on the warranty card that is supplied with the bike: Vintage and older Cannondale bikes may have serial numbers placed other areas on the bike. again and ask to speak to the manager, who is a guy called Drew. Evans W&R dept says that it can now submit my claim to its Cannondale supplier. It is the owner's responsibility to regularly inspect and properly maintain his/her bicycle. They have an initial speculative attempt at discreditation of my ability to setup a bike sensibly: So they're saying that I rode the bike with an insufficient amount of seatpost inside the seat-tube, thus stressing the frame. Please bring your frame, with your original proof of purchase to your authorized Cannondale retailer to get things started. . THIS IS THE … Older Serial Number Locations. No callback is received. Cannondale Lefty and Headshok Suspension Forks and Unbranded Forks: The fork structure is covered under the frame warranty. We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below. again and ask what's happening with my claim. All determinations under this limited warranty will be made in the sole discretion of Cannondale, including but not limited to the decision to repair or replace a defective product, and what replacement product is the most nearly comparable product then available. My bike was a 2008 Cannondale Capo, size 63cm, which had, after weeks of making strange sounds whenever I rode it, developed a crack in its top-tube where it meets the seat-tube. To find an authorized Cannondale retailer, please click HERE. Please check in your owner’s manual pack for information regarding these warranties. Frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles: Three years from original retail purchase. The warranty is void if the bike is subject to abuse, neglect etc or if the bike is used in a rental or bike sharing program. Cannondale has issued a recall notice for all disc brake-equipped CAADX cyclocross bikes sold between 2013 to 2016 following a series of reported fork failures. After not hearing back from them, I phone again. Cannondale Warranty Cannondale stands behind all of its products. The internal components are covered as Cannondale Branded Components. I drop the bike off at Evans Cycles, Crouch End branch. As my case of warranty … I am incredulous, but drop off the saddle that day in order to comply. Top quality, great selection and expert advice. This is the conclusion of the expert analysis by CSG. Cannondale bicycles must be registered on cannondale.com or in person by an Authorized Cannondale Retailer in order to activate the lifetime frame warranty described below. With the most unbelievable timing, on my way to work this morning the left seatstay cracked. For a list of other locations, please click the link below. I provide all of these things the same day. Where do I find my bike's serial number? Cannondale / Evans Cycles warranty claims Friday, 11 February 2011 This is a description of my experience claiming for a replacement bicycle frame through Evans Cycles under Cannondale's Lifetime Warranty, which is provided to the original owner of every bike they sell. The Cannondale CAAD12 delivers carbon weight and performance in an aluminum frame. +44 (0)1284 761954 techsupport@CannondaleSpares.com orders@CannondaleSpares.com. IF IT IS DETERMINED BY A COURT OF COMPETENT JURISDICTION THAT A CERTAIN PROVISION OF THIS LIMITED WARRANTY DOES NOT APPLY, SUCH DETERMINATION SHALL NOT AFFECT ANY OTHER PROVISION OF THIS LIMITED WARRANTY AND ALL OTHER PROVISIONS SHALL REMAIN IN EFFECT. I pick up a printout of it later that day. Here at Cannondale, we hope to get you back up and riding as fast as possible. Paint and Decals: One year from original retail purchase. Cannondale bicycles are warrantied against manufacturing defects in materials or workmanship. Non-Cannondale Branded Components, including Non-Cannondale Branded Forks, Electronic Systems, Shocks, and Other Components, are covered by the stated warranty, if any, of their manufacturer, and are not covered under this limited warranty. Using high-strength aluminum and cutting-edge design, the CAAD12 frame is the most advanced aluminum frame on the market. This is a description of my experience claiming for a replacement bicycle frame through Evans Cycles under Cannondale's Lifetime Warranty, which is provided to the original owner of every bike they sell. again, this time speaking to a guy called Phil. This limited warranty is void if the bicycle is used in a rental or bike sharing program. I receive a phonecall from Evans Crouch End, asking me to drop off the saddle that I was using on the bike, as CSG need to see how/where the saddle-rails were clamped. But the conclusion of their report, and reason for rejecting my warranty claim, is thus: Before I continue, I must mention that the saddle in question has magnesium alloy rails, (these are the bits that fasten to the seatpost and suspend the body of the saddle in the air). The bike has never been crashed. Not just the frame, but the whole bike. He phones me back later that afternoon to let me know that the warranty claim forms have now been submitted to Evans Cycles' Cannondale supplier, CSG. Ryan is not available but somebody else says they will look into it and call me back. Cannondale does offer replacement programs to assist original owners of Cannondale product in getting back onto another bike. It’ll be next to a bar code. Phil is unsure of whether I will get the components back if my claim is successful. OUR PRICE £5299.99. Cannondale App Promoted articles. The company elected to conduct a recall of the mudguard and the mudguard attachment hardware in order to provide riders with an upgraded attachment system, following reports of issues with the hardware that attaches the front mudguard on some Cannondale Canvas Neo 1 and Canvas Neo … The top-tube of the bike in question is made of aluminium alloy and is about 500mm in diameter. Where can I find bike assembly instructions if … I notice the crack and take the photos above. I telephone them and speak to a guy called Ryan who says he'll look into my claim and phone me back that day. I apologise for the time it is taking. Cannondale has issued an update on the safety notice on the front mudguard on its Canvas NEO bikes. Aluminium alloy is also a significantly stronger material than magnesium alloy (tensile strength of, What they are suggesting is that an amount of force was exerted down into the saddle, cracking the plastic saddle but leaving the 6mm-diameter magnesium-alloy rails intact, and this force travelled down the seatpost into the frame of the bike, where it cracked. Posted: Mar 22, 2015 at 10:54 Quote: I decided to showcase my recent negative experience with Cannondale's "lifetime warranty". Its race-inspired geometry gives it an intensity any sprinter will admire and a lightness to compete with carbon frames on race day. Are bikes purchased through an online auction site covered under warranty? The rails of this saddle are undamaged (I didn't even notice any damage to the plastic body of the saddle, but that's beside the point). Posted 1 hour ago. Cannondale will repair or replace any products found to be defective within the normal scope of use with the same or most nearly comparable model or component then available. To Clear £999.00 ... Tel: 0845 8335881 Email: info@hargreaves-cycles.co.uk ©Bill Hargreaves Cycles Ltd | Powered by i-BikeShop Software ©2001-2020 SiWIS Ltd … 100% Satisfaction Guarantee. The warranty cannot be transferred to subsequent owners of the bike. Cannondale will repair or replace any products found to be defective within the normal scope of use with the same or most nearly comparable model or component then available. I phone Evans Cycles' warranty and returns (W&R) department, who say that they first need to locate my purchase on their computer system and will call me back. 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